Customer support
We’re here when you need us
From quick questions to ongoing support, our customer support team is here to make owning a Humfree easy.
What we help with
Whether you need delivery info or need clarification about a feature, our friendly UK-based customer support team is here. We can help with:
- Delivery and setup questions
- Charging, batteries and range
- Travel advice for cars, trains and flights
- Servicing, parts and repairs
- Warranty and insurance
- General ‘how do I…?’ moments
Proudly Bristol based
Every Humfree customer is supported by a Bristol-based team that knows the products inside-out. Being close to home means we can offer faster help and a more personal experience for our customers across the UK.
When you contact Humfree, you’re speaking to a team that genuinely cares about helping you get the most from your scooter. That means no robots and no confusing hand-offs. Just friendly people who can give clear, practical help when you need it.
Helpful guides and advice
Sometimes the quickest answer is right at your fingertips. Our blog and support guides are packed with helpful tips and simple walkthroughs – from charging your scooter to planning your next day out.
You’ll find:
- Guides to getting the most from your scooter
- Simple troubleshooting tips
- Helpful how-tos
- Stories and inspiration from other riders
What happens if a mobility scooter runs out of battery?
Look after your scooter battery and your scooter battery will look after you, for longer.
How to fold the Fold mobility scooter
Folding your Fold is as easy as it sounds; our guide just made it easier.
How to lift the Lite mobility scooter into a car boot.
Unfold, fold and lift your Humfree Lite with this step-by-step guide.
Art and culture activities that support slow ageing
It’s true – Immersing yourself in the arts can boost your physical and mental health.
The best and worst Premier League football stadiums for accessibility
As the World Cup kicked off internationally, we reviewed accessibility here at home in the Premier League.
Mobility scooter laws and etiquette in the UK
Familiarise yourself with mobility scooter laws and etiquette so you’re ready, set to go when yours arrives.
5 simple chair exercises you can do sitting down
Looking for mobility friendly exercise routines? Start with these five moves to stay active at home.
Three-wheel vs four-wheel mobility scooters
Overwhelmed with options? Read our pros and cons of three vs four wheel scooters to help you decide.
The best lightweight mobility scooter for travel
Find out how a lightweight scooter can make travelling by land, air or sea a breeze.
Get in touch with our team
If you’d rather speak to someone directly, we’re always happy to help.
Send us a message any time using our simple contact form and one of our team will get back to you as quickly as possible.
Tell us what you’re looking for, what you’re curious about, or anything you’d like to know. The more you share, the better we can help.
Our customer care team is available:
Monday to Friday: 9am – 5pm
You can also reach us by post at: Humfree, Park House, Newbrick Rd, Stoke Gifford, Bristol, BS34 8YU
We’d love to hear from you
FAQs
If your question isn’t covered here, you might find it on our FAQs page. If you’re looking for help choosing your scooter, you can contact us here.
Ready when you are
Experience the freedom to move your way. Humfree scooters fit effortlessly into your life, helping you get to the moments that matter – with comfort, confidence and a little bit of joy along the way.
