Customer support
We’re here when you need us
From quick questions to ongoing support, our customer support team is here to make owning a Humfree easy.
What we help with
Whether you need delivery info or need clarification about a feature, our friendly UK-based customer support team is here. We can help with:
- Delivery and setup questions
- Charging, batteries and range
- Travel advice for cars, trains and flights
- Servicing, parts and repairs
- Warranty and insurance
- General ‘how do I…?’ moments
Proudly Bristol based
Every Humfree customer is supported by a Bristol-based team that knows the products inside-out. Being close to home means we can offer faster help and a more personal experience for our customers across the UK.
When you contact Humfree, you’re speaking to a team that genuinely cares about helping you get the most from your scooter. That means no robots and no confusing hand-offs. Just friendly people who can give clear, practical help when you need it.
Helpful guides and advice
Sometimes the quickest answer is right at your fingertips. Our blog and support guides are packed with helpful tips and simple walkthroughs – from charging your scooter to planning your next day out.
You’ll find:
- Guides to getting the most from your scooter
- Simple troubleshooting tips
- Helpful how-tos
- Stories and inspiration from other riders
5 simple chair exercises you can do sitting down
Have changes to your mobility also changed the way you exercise? Here are 5 ways you can stay active at home.
Three-wheel vs four-wheel mobility scooters
Overwhelmed with options? Read our pros and cons of three vs four wheel scooters to help you decide.
The best lightweight mobility scooter for travel
Find out how a lightweight scooter can make travelling by land, air or sea a breeze.
How easy is it to take a mobility scooter on a plane
We took our mobility scooter overseas to make sure you’ll be able to fly with ease.
Be human – Be free, with humfree
Missed it? Don’t fret – watch it here whenever you like. Introducing our new televsion advert.
Folding mobility scooter vs. standard: what’s better?
To fold or not to fold? Read our guide to folding vs standard scooters to help you choose.
Travelling with your mobility scooter: tips for smooth trips
Get the most out of your travel scooter on day trips, overnight stays or two week get aways.
Can you take a mobility scooter on a train or bus?
It helps to be prepared. Here’s what you need to take your scooter on the bus or train.
Why more people in their 50s are choosing mobility scooters
Mobility changes aren’t exclusive to your seventies. Neither is enjoying the benefits of a scooter.
Get in touch with our team
If you’d rather speak to someone directly, we’re always happy to help.
Send us a message any time using our simple contact form and one of our team will get back to you as quickly as possible.
Tell us what you’re looking for, what you’re curious about, or anything you’d like to know. The more you share, the better we can help.
Our customer care team is available:
Monday to Friday: 9am – 5pm
You can also reach us by post at: Humfree, Park House, Newbrick Rd, Stoke Gifford, Bristol, BS34 8YU
We’d love to hear from you
FAQs
If your question isn’t covered here, you might find it on our FAQs page. If you’re looking for help choosing your scooter, you can contact us here.
Ready when you are
Experience the freedom to move your way. Humfree scooters fit effortlessly into your life, helping you get to the moments that matter – with comfort, confidence and a little bit of joy along the way.
