Customer support
We’re here when you need us
From quick questions to ongoing support, our customer support team is here to make owning a Humfree easy.
What we help with
Whether you need delivery info or need clarification about a feature, our friendly UK-based customer support team is here. We can help with:
- Delivery and setup questions
- Charging, batteries and range
- Travel advice for cars, trains and flights
- Servicing, parts and repairs
- Warranty and insurance
- General ‘how do I…?’ moments
Proudly Bristol based
Every Humfree customer is supported by a Bristol-based team that knows the products inside-out. Being close to home means we can offer faster help and a more personal experience for our customers across the UK.
When you contact Humfree, you’re speaking to a team that genuinely cares about helping you get the most from your scooter. That means no robots and no confusing hand-offs. Just friendly people who can give clear, practical help when you need it.
Helpful guides and advice
Sometimes the quickest answer is right at your fingertips. Our blog and support guides are packed with helpful tips and simple walkthroughs – from charging your scooter to planning your next day out.
You’ll find:
- Guides to getting the most from your scooter
- Simple troubleshooting tips
- Helpful how-tos
- Stories and inspiration from other riders
Be human – Be free, with humfree
Missed it? Don’t fret – watch it here whenever you like. Introducing our new televsion advert.
Folding mobility scooter vs. standard: what’s better?
If you’ve started looking at mobility scooters, you’ve probably realised something quite quickly. There isn’t…
Travelling with your mobility scooter: tips for smooth trips
You’re excited about the trip. You’ve packed your bag. You’ve double-checked the booking. And then…
Can you take a mobility scooter on a train or bus?
From buggies to bikes, surfboards to suitcases – it’s daunting travelling with anything bigger than…
Why more people in their 50s are choosing mobility scooters
Mobility scooters used to carry a very specific image. Late seventies. Maybe eighties. A trundle…
12 places in the UK that are genuinely scooter-friendly
Granted, the phrase ‘accessible days out’ doesn’t sound too thrilling – people often picture clinical…
New vs. second-hand mobility scooters: which should you buy?
Buying a mobility scooter isn’t a casual “that’ll do” purchase, like picking up a new…
How long do mobility scooter batteries last?
Batteries for mobility scooters are like any other battery: when it’s working well, you don’t…
Can mobility scooters go on the road or pavement?
Can mobility scooters go on a road or pavement? It’s one of the most common…
Get in touch with our team
If you’d rather speak to someone directly, we’re always happy to help.
Send us a message any time using our simple contact form and one of our team will get back to you as quickly as possible.
Tell us what you’re looking for, what you’re curious about, or anything you’d like to know. The more you share, the better we can help.
Our customer care team is available:
Monday to Friday: 9am – 5pm
You can also reach us by post at: Humfree, Park House, Newbrick Rd, Stoke Gifford, Bristol, BS34 8YU
We’d love to hear from you
FAQs
If your question isn’t covered here, you might find it on our FAQs page. If you’re looking for help choosing your scooter, you can contact us here.
Ready when you are
Experience the freedom to move your way. Humfree scooters fit effortlessly into your life, helping you get to the moments that matter – with comfort, confidence and a little bit of joy along the way.
